Shipping & Returns

We have updated this page on 1st Feburary 2015.
 

Shipping

United States - $6.98 USD flat rate air parcel shipped with a bubble padded envelop or a weight based gift box starting at $9USD. With an insurance equivalent to product factory price ( up to $50USD ) and tracking number.
All destinations worldwide - $6.98 USD flat rate air parcel with a bubble padded envelop or a weight based gift box starting at $10USD. With an insurance equivalent to product factory price ( up to $40USD for most countries) and tracking number. * Your country might not be covered for insurance, email us to find out. *


To keep track of your parcel(s), please go to the website of your country's post office by entering your tracking number in the box. If you believe your parcel(s) were lost in transit, please contact us 30 business days after the shipment date and we will work with you to recover your lost parcel. Please be reminded that we cannot file an insurance claim if it has been over 3 month from the shipping date, so please contact us prior to this deadline.

Due to different country's customs inspections and processing, parcels may take more time than anticipated to reach their destination. Please note that you may be charged duties (Customs/Import fees) by your Country.

Estimated Shipping Time: ( Assuming no hold-ups at customs / inspections )
Products are shipped in 1-4 business days after an order is placed, unless otherwise stated on the product page
United States - 1.5 weeks - 3.5 weeks
Canada - 2 weeks - 4 weeks

Australia - 1.5 - 3.5 weeks
United Kingdom - 1.5 weeks - 3 weeks
Asia ( China, Hong Kong, Japan, Korea, Thailand, Malaysia, Singapore ) - 1.5 weeks - 3 weeks
Europe - 2 weeks - 3 weeks
France - 1.5 weeks - 3 weeks
Lithuania - 1.5 weeks - 2 weeks
Switzerland - 1.5 weeks - 2 weeks
Germany 1.5 - 4 weeks
Dubai - 1.5 - 2 weeks
Italy - 1.5-3weeks
Sweden - 1.5-3weeks
Spain - 1.5-3weeks
Belgium - 1.5-3weeks



Returns

From our experience, our jewelry continues to meet or exceed our customer’s expectations. However, if you are not completely satisfied with your purchase, we guarantee to either exchange your purchase or provide you with a refund upon receipt for the items (excluding applicable shipping fees).

We inspect all items before they are shipped.
Bib Jewelry's jewelry are partly hand fabricated thus perfection is impossible. Please allow ½ inches range to all lengths. Slight irregularities and variations in craftsmanship should not be considered a defect.

In rare cases, if unfortunately your parcel was mistreated in transit, you are welcome to return damaged items to our fulfilment center for a replacement or store credit. You will be responsible for return shipping fees. We suggest you checkout with the box option for extra protection during delivery:)

Items that have been worn or altered are not eligible for refunds or exchanges. Earrings are non-refundable and non-exchangeable due to hygienic reasons. All discounted merchandise / coupon orders are final sale and thus not applicable for refund. Restocking fee applies unless it is a store credit refund. Stolen parcels during transit are non-refundable and non-exchangeable.
We are NOT responsible for non-delivey parcel / parcel confiscation / return due to taxes, VAT or duties uncollected by your Country. Lost parcels declared by your post office are eligible for an insurance claim :)

We are NOT responsible for product damage in transit and therefore, you are highly recommended to ship with a box instead of bubble padded envelop unless you are a retailer or familiar with fashion accessories. 


To return, email us for a return authorization number (RAN) and repackage with original packaging it came in. Be sure to obtain tracking information when returning a package! We will process your return once we receive your items.

Return within 5 days after you are given a return authorization number.
All returns / exchanges must be filed within 3 days of receiving. Just email us ;)